Therefore, it’s a straightforward way to clear the HBO Max page cache and force load the most recent version. This step aims to not only reload the page but also remove some minor cache associated with it. You can achieve this simply by closing your web browser, reopening it and visiting HBO Max. You can take this a step further and restart your web browser. Press the Ctrl + R key (For Windows) or the Command + R key (For macOS).Click the reload button on the web browser.No matter which browser you use ( Chrome, Firefox, Edge), the steps to refresh the HBO Max page are similar: If you’re streaming HBO Max via your web browser on PC, a simple reload of the page might be effective. With that said, the following are steps to reboot the HBO Max session on your streaming device: The same concepts apply if you’re using the web version, but simply refresh the HBO Max web page as well as restart your web browser instead.īasically, both these methods aim to restart your HBO Max session in hopes of resolving any temporary issues that may be resulting in your subtitles not working. We put this as the first fix you should try since it really only takes a couple of seconds to do. When you restart the app, a new connection is made to HBO Max’s servers to retrieve the subtitles, which may have been the reason why subtitles are not displaying correctly. It’s very possible that the code for displaying subtitles or the subtitles themselves were loaded incorrectly when you first started the app. By restarting the app, various app features and functions are refreshed. Sometimes, a quick restart of the HBO Max app is all you need to fix glitches like these. Report the Subtitles Error to HBO Max Supportġ.Delete the Web Browser Cache and Cookies.Watch HBO Max in Incognito Mode and Check the Web Browser Extensions.Change the VPN Settings or Reconnect Your VPN.Check Subtitles on Other HBO Max Shows/Movies.Enable Closed-Captioning in the Accessibility Settings.Change the Subtitle Settings and Styling.Restart the HBO Max App or Reload the Web Page.With that out of the way, let’s fix these subtitles! However, if you’re experiencing the issue on a newer M1 Mac, Smart TV, set-top box ( Apple TV, Roku and Fire TV), or game console ( PS4, PS5, Xbox, Nintendo 3DS) rest assured you can follow these instructions as the concepts are similar. We’ve given instructions for macOS, Windows, Android and iOS. We’ve arranged them from easiest to hardest so that you can not only save time but also quickly identify what’s causing the issue. On that note, here are 14 fixes for fixing those HBO Max subtitles and closed captions that aren’t working. No matter what the problem may be, we’re here to help! For your convenience, we’ve done the research for you and compiled all the fixes with detailed steps. You’ve probably tried troubleshooting pesky issues like these on your own already, and we’re fairly certain it took too much time to be worth it. So, do you encounter a similar problem with subtitles on your HBO Max stream? How does your error look like? Feel free to share your experience in the comments below. Captions are out-of-sync with the audio.The app crashes after enabling captions.Subtitles disappear while watching the show.Some examples of HBO Max subtitle-related issues people have been getting include the following: We’ve seen a lot of reports of subtitle problems happening to other HBO Max users, so rest assured you’re not alone. Types of HBO Max Subtitles and Closed Caption Problems If that sounds like you, you’ve come to the right place! So, you no longer have to skip back ⏪ every 5 seconds for a better listen.īut to your surprise, they just don’t seem to work at all! Or maybe they do work, but not correctly! No matter what you do, you can’t enjoy your show anymore because the subtitles are broken. Even if you’re a native speaker, subtitles can certainly be useful if you’re watching foreign flicks or in case of some quick or silent interactions in a particular program. Perhaps you turn on subtitles □ to understand and listen to the dialog easier. So you open HBO Max to chill and wind down for the day by watching your favorite show or movie. Are HBO Max subtitles and closed captions not working properly, appear out-of-sync, missing or are simply broken?
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